Hello Skate Mobility LLP
Effective from: 1st day of January 2019.
The Information We Collect
How We Use Your Information
Cookies Usage and Other Online Tracking Technologies
Use of Your Information
How We Share Your Information
How We Protect Your Information
Retention of Your Information
Third Party Links and Services
THE INFORMATION WE COLLECT
We collect information about you in a variety of ways when you use our Services. They include:
Use of your account
Uploading of content/information to the Services or the rental of our Vehicle
Payment information submitted when renting a Vehicle
Registration for an event sponsored by us
Information that you provide for your user profile
Submitting an application to work with us
Participation in surveys and contests
Signing up to receive alerts or other information via email, text or instant text messages from us
Requests for customer services and support
Account verification details and technical notifications
Participation in communities, commenting on blog entries and various other participation
The types of information we collect directly from you include: your name, e-mail address, telephone number, postal address, credit/debit card and billing and contact information. We also collect certain demographic data if you provide it to us including age, gender and five-digit zip code inferred from your IP address.
Information which is collected automatically:
There is also some information that we collect through automated technical means as you browse our websites, use our apps or otherwise use the Services. For example, we collect:
Device information about your computer, browser, mobile device, or other device that you use to access the Services. This information may include IP address, geo-location information, unique device identifiers, browser type, browser language, operating system, and other transactional information.
Analytics and usage information about your use of the Services, including GPS routes, and status of GPS chips.
Device information about the Hello Skate Mobility-Booz vehicle, including time stamps and battery status.
Additional traffic data and log files such as time of access date of access, software crash reports, session identification number, access times, and referring and exit pages.
Collection of Location Information:
We collect and store location information about you associated with your account that you volunteer on the Services or enable through the Services or your device. We will collect precise GPS location information regarding the location of the HSM-Booz Vehicles, the routes taken by these Vehicles, and the rental status of these Vehicles. We also collect and store your device’s source IP address which may disclose the general location of your device at the time you access our Services.
Collection of information from or through Social Media Sites or Using Your Social Media Log-on:
When you interact with any Service Provider page or account on a social media platform, such as YouTube, LinkedIn, Google+ (plus), Tumblr, Twitter, FaceBook, Instagram, Pinterest, First Wall or Snapchat we may collect the information that you make available to us on that page or account including your social media handle. However, we will only collect and store such information that we are permitted to collect based on your settings on and the policies of these social media platforms. If you publish your social media profile on our Services, we may collect information that you make available as part of that profile. We also may collect information about you that we may receive from other sources (sources include business partners, marketers, researchers, and analysts) which enable us to verify, update information contained in our records, and better customize the Services for you.
Third Party Information collection through refer and earn feature:
We may from time to time conduct a referral service to introduce people you know to our Services. If you choose to use our referral service to tell someone about our Services, we will provide you with a template message and referral code to send to your referral. We will not collect the referral’s information unless he/she signs up to use the Services with the provided referral code.
COOKIES USAGE INCLUDING ONLINE TRACKING TECHNOLOGIES
Definition of Cookies:
Cookies are small text files that are placed on your computer or mobile device that enable us to,
(i) Recognize your computer or smart phone device
(ii) Store your preferences and settings
(iii) Understand the parts of the Services you have visited
(iv) Enhance your user experience by delivering and measuring the effectiveness of content and advertising tailored to your interests
(v) Perform searches and analytics
(vi) Assist with security and administrative functions
You also have choices with respect to cookies. Many web browsers automatically accept cookies, but you can usually modify your browser’s setting to decline cookies if you prefer. If you delete your cookies or if you set your browser or device to decline these technologies, some features of the Services may not work or may not work as designed.
Types of information collected and reasons for collection:
Cookies help us to better understand your expectations of our Services and, as a result, allow us, among other strategies, to offer our visitors a pleasant experience. For examples:
To remind us who you are and to find your account information in our database when you access the Services so you do not need to log in at every visit. A cookie is created when you register for the Services
To determine the browser the visitor uses so the Services can be designed to work properly with the most common versions of different browsers
In conjunction with sending you e-mail newsletters
To analyse your use of our Services and to generate analytics regarding our Services
To estimate our audience size.
To determine whether you are visiting our Services for the first time
To save viewing preferences
Facilitate your purchases and your orders
In addition, Cookies allow us to do the following:
Customise your visit: We may use information collected during your visit to facilitate your next visit to our Services;
Customise the advertising and marketing messages that appear on the Services, whether ours or those of third parties; and
Analyse customer trends: We compile information on individual Services visits and analyse them as a whole in aggregated form.
Type of Cookies We Use
We use first party and third party Cookies for several reasons. Some Cookies are required for technical reasons in order for our Services to operate, and we refer to these as essential or “strictly necessary” Cookies. Other Cookies enable us to track and target the interests of our users and to enhance the experience on our Services. Third parties also serve Cookies through our Services for advertising, analytics and other purposes.
First party Cookies:
These cookies are created by Hello Skate Mobility LLP. They are, for the most part, used to allow you to browse our Services and use its features. First-party cookies include:
Required Website Cookies: These Cookies are strictly necessary to provide you with services available through our Services and to use some of its features, such as access to secure areas.
Functional Cookies: These Cookies allow you to browse our Services or benefit from some of its features, such as memorizing language preferences or placing orders online.
Analytics Cookies: These Cookies allow us to collect statistics on the usage of the Services by you and other visitors. This information helps us improve the features offered on the Services.
Third party cookies:
Third party and affiliated companies may place Cookies on your computer, access them and associate web beacons with them.
Functional Cookies: These Cookies are defined by third parties who support our Services and they allow you to use useful services and features, such as support services or payment processing.
Behavioural Advertising Cookies: These Cookies are defined by our advertising partners and collect data about your browsing habits, as well as your preferences for products and services. This information allows HSM and the ad networks that we work with to display relevant ads on the most relevant pages of partner sites and the HSM Services. For example, third parties or affiliates may manage HSM advertising programs on a non-HSM site.
Duration of storage of cookies on your device
The duration of storage of Cookies on your device may vary, depending on the category to which they belong: temporary or permanent.
We use temporary Cookies on all of our secure pages to assign and register a session ID. This identifier is also used for internal reporting purposes. It does not allow us to identify you personally by name and this type of Cookie does not leave any information recoverable on your hard drive. Most of our proprietary Cookies fall into this category and expire when you close your Internet browser.
Our proprietary analysis Cookies and third-party Cookies are permanent Cookies. They allow us to understand visitors’ browsing behaviour over a longer period of time or to provide you with additional features related to your Services customisation requests and the content that you have saved or stored. They can stay on your computer for 24 hours, a week or several years, depending on their function. This means that these Cookies survive after your browser is closed and can be used by our Services to recognize your computer when you re-open your browser later.
If you do not want to receive some of the categories of Cookies used on our Services, you can use the means described below to disable them. Note, however, that we will still need to set a Cookie on your device to remember your preferences when you visit our Services again from a single browser. Currently, it is technically impossible for you to synchronise your settings between your browsers and your devices. You must set them on each browser/device that you currently use and each time you use a new browser or device. You can decide whether to accept or reject Cookies. You can exercise your Cookie preferences by managing Cookies from your web browser. As the means by which to activate or deactivate Cookies varies from one web browser to another, you should visit your web browser’s help menu for more information on Cookie preferences. You can also configure your browser at any time to be notified of the receipt of a Cookie, so that you can decide whether you want to accept it or not. Cookies do not under any circumstances read the data from your hard drive and you can delete them from your computer at any time.
Consequences of Deactivation of all Cookies
If you choose to deactivate all Cookies, you may continue to use certain parts of our Services. However, some useful features may not work anymore. If you have disabled one or more Cookies, we may continue to use the information that was collected by such Cookies before they were deactivated. However, we will cease to collect any additional information via the opted-out Cookie once a Cookie has been deactivated.
Changes to the Cookies document
USE OF YOUR INFORMATION:
We use the information as we learn from you to help us personalize and continually improve your experience on the Services. General Uses of All Information Collected
To provide the Services to you
To track our Vehicles
To upload your content as you request
To permit you to update, edit, and manage your content
To communicate with you about your account or transactions with us
To communicate with you about changes to our policies
To personalize content and experiences on our Services
To optimize or improve our products, services and operations
To automatically update the Services
To detect, investigate, and prevent activities that may violate our policies or be illegal in any forms
To perform statistical, demographic, and marketing analyses of our users
Combination of Your Information:
We use the information from one portion of the Services on other portions of the Services or in reports and analysis, all of which are owned and operated by Hello Skate Mobility, and we may combine information gathered from multiple portions of the Services into a single customer record or analysis or report.
HOW WE SHARE YOUR INFORMATION:
We share your data in the following ways:
We may share your information with our sponsors and other business partners from time to time. You may withdraw your consent to our sharing of your personal information (requesting us by using our contact information) with business partners and third parties at any time by following the opt-out process described below.
Third-Party Service Providers:
We use a variety of third party service providers and affiliates that perform functions on our behalf, such as hosting, billing and payment processing, push notifications, storage, bandwidth, content management tools, analytics, customer service, fraud protection, etc.
We may also use or disclose information if required to do so by law or in the positive belief that such action is necessary to:
1) Conform to applicable law or comply with legal process served on us or the Services;
2) Protect and defend our rights or property, the Services or our users,
3) Act under emergency circumstances to protect the personal safety of us, our affiliates, agents, or users of the Services or the public. This includes exchanging information with other companies and organizations for fraud protection.
Certain features of our Services make it possible for you to share comments publicly with other users. Any information that you submit through such features is not confidential, and we may use it for any purpose. For example, if you submit a product review on one of our sites, we may display your review along with the name provided on other HSM-Booz websites and on third-party websites. Moreover, if you provide a comment on our blog, other blog readers will be able to review your comments. Any information you post openly in these ways will be available to the public at large and potentially accessible through third-party search engines.
From time to time, we may share aggregate/anonymous information about use of the Services, such as by publishing a report on usage trends. The sharing of such data is unrestricted.
As we continue to develop our business, we may buy, merge, or partner with other companies. In such transactions, user information may be among the transferred assets. If a portion or all of our assets are sold or transferred to a third-party, customer information would likely be one of the transferred business assets. If such transfer is subject to additional mandatory restrictions under applicable laws, we will comply with such restrictions.
HOW WE PROTECT YOUR INFORMATION:
We take technical and organizational security measures to protect your information against accidental or unlawful destruction or accidental loss, alteration, unauthorized disclosure or access. However, no method of transmission over the Internet, and no means of electronic or physical storage, is absolutely secure. As such, you acknowledge and accept that we cannot guarantee the security of your information transmitted to, through, or on our Services or via the Internet and that any such transmission is at your own risk. We keep your information for no longer than necessary for the purposes for which it is processed.
THIRD PARTY LINKS AND SERVICES:
CHANGES TO THIS POLICY:
If you would like to express preferences with regards to the type of communications you receive from us, including opting out of marketing communications from us, you may do so at any time by updating the communication preferences specified in your account profile. Please note that we may continue to send non-promotional communications such as staffing confirmations, important notices, and other information about your use of the Services.
Your Legal Rights:
If you would like further information in relation to your legal rights under applicable law or would like to exercise any of them, please contact us using the information in the “Hello Skate Mobility LLP Contact Information” section below at any time. Local laws may permit you to request that we:
Provide access to and/or a copy of certain information we hold about you
Prevent the processing of your information for direct-marketing purposes
Update information which is out of date or incorrect
Delete certain information which we are holding about you
Restrict the way that we process and disclose certain of your information
Transfer your information to a third party provider of services
Revoke your consent for the processing of your information
We will consider all requests and provide our response within the time period of 48 working hours. Please note, however, that certain information may be exempt from such requests in some circumstances, which may include if we need to keep processing your information to provide services to you or to comply with a legal obligation. Moreover, you will not be permitted to examine the information of any other person or entity. We may request you provide us with information necessary to confirm your identity before responding to your request.
Hello Skate Mobility LLP CONTACT INFORMATION:
502, Sanand Greens Residency,
Sanand-382110, Ahmedabad, Gujarat, India.
+91 079 48905210 or